Finding a receive address on CoinZoom takes two paths. The first is through the wallet tab, which lists every token the account currently holds. Users scroll to the target currency and the address appears as a long alphanumeric string. The second is through the deposit screen, where users search for the token directly and retrieve the same string. Both screens display a QR code that can be shared with the sender in place of the raw address.
The wallet tab has one hard constraint: it only shows tokens already held in the account. If a user has never received a given asset, that token will not appear in the wallet tab and the deposit screen is the only option.
CoinZoom occasionally changes a wallet address when its custodial partner for a given cryptocurrency switches. Any address previously assigned to an account stays linked to that account permanently, meaning older addresses remain valid for incoming transfers. A user can accumulate multiple valid receive addresses for the same currency over time—all of them active.
The network selection step is where most permanent losses happen. USDT runs on multiple blockchains, with TRC-20 (Tron) and ERC-20 (Ethereum) the most common. Sending TRC-20 USDT to an ERC-20 address—or the reverse—results in lost funds with no recovery path. Users must confirm the network on both the sending and receiving side before initiating a transfer.
Some cryptocurrencies require a memo or destination tag in addition to the wallet address. Omitting the memo on a network that requires one can also result in permanent loss. CoinZoom directs users to a separate help article for assets that carry this requirement.
The rule covering every case: a wallet address can only receive the cryptocurrency it was created for. Sending ETH to a Bitcoin address destroys the funds. There is no undo function and no support ticket that retrieves a cross-chain send.
